Frequently asked questions

How to search products? 
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product, you’re interested in, simply click the product name or the product image for more details.

How much do you charge for shipping? 

We provide free shipping to over 200 countries around the world*

Will I be charged any shipping, customs or duties fees? 

No, the price you see is the price you pay – you won’t be charged any extra fees. But customers are responsible for any applicable custom and duties fees where applicable.

When will my item ship? 

If you order an in-stock item your order will ship within 3 working days.

How long will my order take to arrive? 

Orders are shipped by DHL, EMS, USPS and other delivery services which usually take 5-25 working days after dispatch, but may take longer due to factors beyond our control.

Do you provide tracking information? 

You will receive your tracking information within 3-5 working days, but sometimes due to free shipping tracking is not available. If not, please contact us at

Can i cancel my order? 

You can change or cancel an order within 12 hours. Please contact us at

What is Buyer Protection? 

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.